Customer Notification
We reluctantly give notice of price increases across our products, as a result of the continued inflationary pressures that are impacting our supply costs.
We do fully understand that any price increase is never welcome, especially in the current climate and please be assured, we have no option but to pass the rising supplier costs on.
In accordance with our Terms & Conditions, the RPI percentage for this year will be 3.5%.
Please note if you pay monthly for your mobile handsets or hardware, these will NOT be included in the RPI adjustment.
You’ll see the change on your March 2025 bill, and you can keep track of all your bills and Hello Telecom services via your customer portal.
Please do not hesitate to contact your Account Manager via 0115 852 6600 should you wish to discuss any aspect of this communication in more detail, alternatively please view our Contact Us page.